Expected despatch times can be found on the individual product pages. Please note that the 'normally ships in' period refers to the number of days until we expect your order to leave our UK warehouse (fulfilled by www.kingandmcgaw.com). Deliveries to UK mainland addresses should arrive one to three working days after this. We also have an Express Service for unframed print orders, where for a supplement we can ship your order by Royal Mail Special Delivery to arrive the next working day (see details below).
The expected despatch date for your order will be shown during the checkout process and is determined by the item with the longest lead-time.
Our shipping and handling charges are:
All charges are per order, regardless of how many items have been ordered. Please note that we are not able to ship to locations outside of the UK Mainland.
We normally ship orders containing only unframed prints by Royal Mail 1st Class Packetpost. For an extra £2.95 we can send your order by Royal Mail Special Delivery. This is a next working day service to most of the UK (exc. offshore). Please note that the selection of this service does not alter the estimated despatch date that we expect your order to leave our warehouse. Framed and canvas prints are sent by Express service as standard..
If goods are received damaged, please notify our customer services within 3-days of receipt. Damaged product and packaging must be retained in case of inspection by our carriers. Claims for non-delivery must be made within 10-working days of despatch.
In the event that an item is unexpectedly unavailable, we will let you know as soon as possible.
Unfortunately, we are unable to deliver to P.O. Boxes.
All prices shown include VAT at the standard UK rate.
Framed and canvas items are custom-made and may only be returned if faulty or not as described. Unframed items may be returned for refund up to 10-working days from receipt of goods.
If you wish to arrange for goods to be returned, please contact customer services quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.
Framed and canvas items are custom-made to order and therefore cancellation is not possible after the order has been placed. Orders containing only unframed items may be cancelled up to 7-working days, beginning on the day after you receive the goods.
To cancel an order please phone 01273 511943 or email email@example.com quoting your order reference number.
Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied. Shipping costs for 'unwanted' items is not refundable.